Virtual call center

Run your entire contact center from the cloud. Set up teams, numbers, call flows and communication channels in minutes, manage everything from one platform, and let your agents work from anywhere with just a computer, headset and internet connection.

Virtual call center

Run your entire contact center from the cloud. Set up teams, numbers, call flows and communication channels in minutes, manage everything from one platform, and let your agents work from anywhere with just a computer, headset and internet connection.

Monitoring & Analytics

Stay on top of your contact center in real time. Monitor active calls, queues and agent activity, listen in with Spy, build custom reports, analyze performance trends and keep important KPIs visible on live TV dashboards.

All Features

AI-Powered calls

Turn every voice conversation into insight with AI. Automatically transcribe calls, search conversations using natural language and evaluate calls against your own quality criteria. Guide agents during live calls with the Realtime AI Assistant or let AI Virtual Agents handle automatically complete customer voice conversations.

Manage Your Team

Manage your entire contact center from one place. Create users and permission groups, configure numbers, caller IDs, queues and working hours, build call flows, connect SIP devices, track agent time and manage reusable SMS and email templates.

Call List

Every call is automatically recorded and logged with full analytics — talk time, outcomes, and agent performance at a glance. Listen back to any conversation in one click to check quality, resolve disputes, or coach your team.

Work from Anywhere

Give your team a complete business phone system wherever they work. Agents can make and receive calls through the TelTel Webphone or SIP phone from the office, home or abroad — without an on-site PBX or complicated telephony infrastructure.

Connect Your Business Tools

Bring business calling directly into the tools your team already uses. Embed the TelTel Webphone into your CRM for a seamless calling experience, or use our API to build deeper integrations connecting calls, customer data, recordings and workflows.

The backbone behind your calls

Beyond the core tools, TelTel takes care of the infrastructure that keeps your call center reliable.

  • Numbers, pools & routing

    Buy local numbers in the type you need, assign them to pools, and control exactly which routes your calls go through — all self-service.

  • Users & permissions

    Create user accounts in seconds and organize them into groups with ID-based access control, so every agent only sees what they should.

  • SIP & remote-ready

    Standard SIP protocol support means agents can connect from home just as easily as from the office — no special hardware required.

  • Fast, expert support

    Our team continuously monitors route quality and steps in quickly whenever an issue comes up, keeping call quality consistently high.

  • Works with any system

    Connect through our open API or pick from ready-made integrations — flexible enough to fit into whatever setup you already run.

Start your journey with TelTel now!

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