Operate in the web dashboard
Take advantage of full functionality for your call center operating in TelTel web dashboard. Simply log in to your account through an internet browser, every agent has its dashboard and account accordingly. Make user groups and set permissions in order to control the workflow of your teams.
Keep track of all call center metrics
Measure performance of your team with in-depth statistics and analytical tools - whole metrics accessible in one place. There are any calls-related data available in column-or-graphical views for different time periods. All calls are being recorded and automatically evaluated by conversation quality detector - identifying most problematic calls in regards to quality, silence, voice tone, and trigger words.
Make calls directly from CRM
Integrate Webphone to enable your agents to operate in your CRM accessing whole functionality. The only thing required is to download the TelTel chrome extension.