AI-Powered Call Center

Call +371 66259000 to test our AI Agent. Read More

Create account Read more

Why choose Us?

TelTel delivers premium VoIP routes with global reach and crystal-clear audio. Our advanced call monitoring tools—including call recording playback, live call spying, voice quality (MOS) analysis, and conversion rate tracking—ensure every customer interaction meets the highest standards. Real-time queue analytics help you optimize mealtime inbound traffic and reduce wait times.

Maximize agent productivity with TelTel’s predictive and auto dialers, achieving over 400 minutes of talk time per agent per shift. Our one-click Click2Call feature eliminates downtime between calls. Add a live performance dashboard to your call center to foster healthy competition and drive results.

TelTel’s intelligent call selection tools automatically flag calls that require attention, streamlining quality assurance and coaching. Managers can listen to live calls discreetly (spy mode), review recordings, and assess both network and conversation quality. Our dashboard offers deep insights into queue times, agent load, talk durations, and answer rates.

TelTel automates a significant part of call center operations, increasing efficiency and saving agents time with features like click2call, customer identification, routing to specific agents, text to speech and more. Integrate TelTel with your system, and work with your contacts in one place to save agents time on switching between applications. Create Robocalls campaigns and make automatic calls to your customers with pre-recorded messages or text to speech, without involving agents. Using SMS and email templates, send follow-up messages to customers right after calls. With Call flow builder create custom inbound call schemes adapted to your business processes, using intelligent features - IVR, audio payback messages, working hours, customer priority identification, SMS messages, email messages, personalized text to speech messages, HTTP API connection, assigning customers to current agents, queues, and multiple strategies. There are many ways to route incoming calls effectively by allocating them between departments or specific agents.

TelTel is a telecom operator with its own built software having plenty of interconnections with global operators. We ensure stable connection and best quality routes to any destination worldwide. Our traffic monitoring system tracks processes beyond what is available to standalone telecommunication providers including all end-point server connection quality monitoring, dynamic channel provision for campaigns, and automatic connections to alternative routes for every single call. Multiple server nodes in different locations will grant the uptime by switching to another server on datacenter failure.Customer support is always in touch and can find a necessary route upon your request. In addition, custom local provider integrations are available.

Organize your workflow from anywhere in the world through an internet browser. TelTel is a cloud solution and does not require any hardware equipment or third-party programs, work from any PC using any browser. Simply login into a TelTel account or your CRM system to start calling using a webphone.

Expect experience

Debt collection and finance

Debt collection might be stressful and time-consuming without a proper strategy in place. TelTel solution has been tailored to help companies with optimizing their collection communication processes.

Sales and telemarketings

Boost your sales using auto dialer, motivate your agents using with rewards using live-monitoring TV in your call center displaying KPIs. Ensure sales quality by analyzing and monitoring calls.

Forex and gambling

Time-tested solution for Forex and Gambling industries. Increase the quality and efficiency of your call center operations with an auto dialer, call analytics, and live monitoring. Protect your databases with multi-level agent access and secure calls with SRTP and VPN.

Customer service

Unload the incoming line by building a smart call flow strategy for effective support of your customers. TelTel self-service platform enables your team to focus on the quality of service by keeping track of all customer inquiries.

Integration Possibilities

Use TelTel telephony with your favorite sytem

Start your journey with TelTel now!